Returns & Refunds

Last updated: September 2026

At Yeppoon Music, we want customers to be happy with their purchases while maintaining a fair returns policy.

7-Day Change-of-Mind Returns

Eligible products may be returned for change of mind where you contact Yeppoon Music within 7 days of receiving the product.

The product must be unused, in its original condition, include original packaging where applicable, include all accessories and manuals, and have proof of purchase. Customers are generally responsible for return postage for change-of-mind returns.

Items Excluded From Change-of-Mind Returns

We do not offer change-of-mind returns on vintage or pre-loved products, special-order products, clearance or final-sale products, opened or used consumables such as strings and reeds, or products used, damaged or altered after purchase.

These exclusions apply to change-of-mind returns only and do not exclude or restrict rights under the Australian Consumer Law.

Faulty Products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product has a fault, is unsafe, does not match its description or otherwise fails an applicable consumer guarantee, please contact us. Depending on the circumstances, your rights may include repair, replacement, refund or another remedy as provided by law.

Damaged or Incorrect Deliveries

Please contact Yeppoon Music as soon as reasonably possible if your order arrives damaged or you receive an incorrect product. Please retain the packaging and product while we investigate. We may request photographs or other reasonable information to help assess the issue.

Vintage & Pre-Loved Equipment

Vintage and pre-loved products are sold according to their stated condition and may have reasonable signs of previous use, age or cosmetic wear. We endeavour to disclose known significant condition issues before sale. The exclusion of vintage and pre-loved products from our change-of-mind policy does not remove rights that apply under Australian Consumer Law.

Special Orders

Deposits for special-order products are generally non-refundable once Yeppoon Music has placed the order with the supplier. If the supplier cannot fulfil the special order, amounts paid for the unavailable product will be refunded. Australian Consumer Law rights are not affected.

Contact

Yeppoon Music
Music At Yeppoon trading as Yeppoon Music
ABN 61 339 487 461
2/26 James St, Yeppoon QLD 4703
Phone: 07 4938 8914
Email: info@yeppoonmusic.com.au